Payment & Refund Policy

The current plans, their features and their prices are shown on the pricing page at noctis.ac. The price shown when you buy is the price you pay.

All prices are final prices in euros.

• Payments are processed by PayPal. We never see or store your full card or bank details.
• Monthly plans are charged on the day you subscribe and then every month on the same day.
• You get an invoice by email for every payment.

• You can cancel at any time in the dashboard with the "Cancel subscription" button, with no notice period.
• After cancelling, your plan stays active until the end of the period you already paid for. We do not refund partial months, except as stated in section 6.
• Upgrades take effect immediately and you pay the difference for the rest of the month. Downgrades take effect at the next renewal.

• Founder licences are limited to the first 100 buyers. After that, only monthly plans are sold.
• A Founder licence gives the features of its plan for as long as Noctis operates, including updates and database updates.
• Monthly quotas such as deep scans still reset every month. Extra deep scans can be bought as packs.
• Licences are tied to one account or team and cannot be transferred or resold without our written approval.
• If we shut down Noctis within 24 months of your purchase, we refund the unused part of your licence, calculated over 24 months. We will announce any shutdown at least 90 days in advance.

Deep-scan packs do not expire while your account exists. Extra seats follow the billing cycle of your plan.

If you are a consumer in the EU, you can withdraw from a purchase within 14 days without giving a reason, by sending a clear statement to contact@st3ix.net or through a ticket on our Discord server.

If you asked us to start the service during those 14 days, you pay a proportional amount for the time you already used. Deep-scan packs that you have already used are not refunded. Refunds go back to the original payment method within 14 days.

Outside the withdrawal period, we may refund at our discretion, for example after a long outage caused by us. Contact contact@st3ix.net.

• If a renewal fails, we retry for 7 days. If it still fails, your account moves to the Free plan; your data stays until the normal history period ends.
• If you open a chargeback without contacting us first, we may suspend the account until it is resolved. Chargeback fees charged to us may be passed on if the chargeback was unjustified.

Prices may change. We announce every price change at least 2 months before it takes effect, by email and in the dashboard. You can cancel before the new price applies. Founder licences are never charged again.

The free Partner plan is granted in exchange for promotion or detection submissions agreed with each partner. We may end it with 14 days' notice if the agreement is no longer met.